Terms And Conditions

This website is owned and operated by MF BAKER PTY LTD (ACN : 652740522) Throughout the site, the terms "we", "us" and "our" refer to My favourite Baker. My favourite Baker offers this website, including all informations, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions and notices stated here.

By visiting/ browsing our site and/ or purchasing from us on this website, you agree to the conditions and terms stated.
These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchant, and/ or contributors of content. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms & Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the site , you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

  • Golden Ticket Winners Policy:

Issuance and Distribution:

  • A select number of Golden Tickets will be randomly included and dispatched with the Product "Wonka Cake"
  • Only one Golden Ticket will be included per eligible order.

Redemption and Notification:

  • Golden Ticket winners MUST tag @myfavouritebaker on Instagram when they find their ticket, sharing a picture of their cake along with the Golden Ticket.
  • The prize details will be communicated exclusively through Instagram Direct Messages (DMs) from @myfavouritebaker. 

Prize and Benefits:

  • Winners will receive exclusive benefits such as special discounts, free items, or unique experiences.

Promotion Affiliation:

  • This promotion is in no way sponsored, endorsed, administered by, or associated with Meta.
  • Participants should be aware that the promotion is entirely independent of Meta, and any inquiries or issues should be directed to @myfavouritebaker on Instagram or info@myfavouritebaker.com.au.

Transferability:

  • Golden Tickets are non-transferable and can only be redeemed by the individual who placed the qualifying order.

Compliance and Code of Conduct:

  • Winners are expected to adhere to a code of conduct outlined in the policy.
  • Non-compliance may result in the forfeiture of the prize.

Validity:

  • Golden Tickets must be redeemed within the specified timeframe mentioned in the Instagram Direct Messages (DMs) from @myfavouritebaker.

Notification of Changes:

  • @MyFavouriteBaker reserves the right to modify or terminate the promotion at any time, with notification provided through official channels.

By participating in this promotion, individuals agree to abide by the terms outlined in this policy. MF BAKER PTY LTD reserves the right to interpret and enforce these policies as needed

Security and Information Disclaimer:

  • @MyFavouriteBaker will never request personal information, financial details, or any sensitive data from Golden Ticket winners.
  • Participants are reminded to exercise caution and ensure that all interactions related to the promotion occur exclusively with @MyFavouriteBaker's official Instagram account.
  • Participants are advised to be vigilant and cautious of potential scams.
  • @MyFavouriteBaker will not be held responsible for any unauthorised or fraudulent activities conducted by third parties claiming affiliation with the promotion.

Report Suspicious Activity:

  • If participants encounter any suspicious accounts or activities claiming to be associated with the promotion, they are encouraged to report them to @MyFavouriteBaker immediately.

 

  • Business Hours

 This policy outlines the official business hours for My Favourite Baker and specifies the designated times during which customers can collect their orders.

The standard business hours for My Favourite Baker are as follows:

  • Sunday: 9 am – 12 pm
  • Monday: 9 am – 4 pm
  • Tuesday: 9 am – 4 pm
  • Wednesday: 9 am – 4 pm
  • Thursday: 9 am – 4 pm
  • Friday: 9 am – 4 pm
  • Saturday: 9 am – 12 pm

 

  • Changes with Orders

All modifications to your order, including changes to address, delivery date, message, product, product size, etc., must be communicated via email to info@myfavouritebaker.com.au. We kindly request that you provide a minimum of 24 hours' notice before the scheduled delivery or pick up date.

Please note that if the required 24 hours' notice is not provided, My Favourite Baker reserves the right to decline any change requests. This policy is in place to ensure the efficient processing and timely delivery of our products, and we appreciate your understanding in this matter.

For any inquiries or assistance regarding order changes, feel free to reach out to our customer service team at the provided email address. Thank you for choosing My Favourite Baker, we look forward to serving you with excellence.

 

  • Cake, Decorations & Allergy

We reserve the right to substitute cake flavours and decorations on our cakes, subject to stock availability. All cakes are baked fresh and decorated on site which means slight imperfections and variations can occur. Please note, the proportion of the decorations may change on larger sized cakes.

Our gluten-free cakes and cupcakes are carefully prepared to ensure they are suitable for people with gluten intolerance. However, it is important to note that they may still be at risk of cross-contamination with gluten-containing ingredients during the production process.

As such, we cannot guarantee that our gluten-free cakes and cupcakes are safe for people with coeliac disease, as even a small amount of gluten can have severe health consequences for them.

We recommend that people with coeliac disease exercise caution when consuming our gluten-free cakes and cupcakes. While we take every precaution to avoid cross-contamination, we cannot guarantee that our products are 100% free of gluten.

If you have any concerns or questions about our gluten-free products, please don't hesitate to contact us

We at My Favourite Baker are dedicated to crafting cakes and cupcakes for everyone to enjoy. We recognise the significance of allergies and prioritise our customers' safety. While we implement rigorous procedures to prevent cross-contamination and maintain precise ingredient records, we want to make it clear that we cannot assume responsibility for allergic reactions. Our products might contain common allergens, and those with allergies consume our treats at their own discretion. We strongly encourage customers with allergies to communicate with us beforehand, enabling us to take extra precautions. Your health is of utmost importance, and we appreciate your understanding of this policy as we strive to create a delightful experience for everyone

  • Cake & Storage

All our products are baked on site, using local ingredients, no preservatives are added. Our cakes and cupcakes are delicious at first bite and best consumed when stored in a cool, dry place. If you refrigerate your cake and consume your cake right away, this will cause the cake to harden and dry out. Please note that refrigerating any of our ooze cake will cause the sauce to harden.

If you wish to consume your cake the day following delivery, please refrigerate your cake overnight in our packaging and let it sit in a cool, dry place away from direct sunlight 3- 4 hours prior to consumption.

My Favourite Baker cannot take any responsibility for any damages of cakes that have been delivered successfully by our delivery drivers. Any damages that have been caused when handling or transporting the cake are at the fault of the customer and will not be refunded/credited.

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  • Custom Cake & Cupcakes

At our establishment, we offer the service of printing photos, logos, and images supplied by customers onto custom cakes and cupcakes. It is important to note that we solely print the provided photo and do not make any alterations to the design. However, due to the varying dimensions of our different cake and cupcake designs, the supplied photo may need to be cropped to fit accordingly.

Please be aware that we cannot accept responsibility for any cropping that may occur, as our role is solely limited to printing the photo as supplied. It is the customer's responsibility to ensure that the image provided is suitable for cropping and fits within the designated space.

We highly recommend submitting photos or images that have sufficient margin or background, allowing us the flexibility to crop them appropriately without compromising the subject matter. Should any concerns arise regarding the cropping process, we encourage customers to consult with our staff prior to finalising their order, ensuring complete satisfaction with the final product.

By providing us with the photo, logo, or image for printing, customers acknowledge and accept that we are not accountable for any cropping adjustments necessary to fit the chosen design. We strive to deliver the best possible outcome, but variations in cropping may occur based on design specifications and image proportions.