Terms And Conditions
Terms
This website is owned and operated by MF BAKER PTY LTD (ACN : 652740522) Throughout the site, the terms "we", "us" and "our" refer to My favourite Baker. My favourite Baker offers this website, including all informations, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions and notices stated here.
By visiting/ browsing our site and/ or purchasing from us on this website, you agree to the conditions and terms stated.
These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchant, and/ or contributors of content.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms & Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.
Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the site , you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
Changes with Orders
All changes with your order (address, delivery date, message, product, product size etc) must be emailed to info@myfavouritebaker.com.au. We do require 24 hours notice prior to the delivery date scheduled.
If 24 hours notice is not provided, My Favourite Baker reserves the right to refuse any change requests. Whilst on route to delivery, no changes can be made to any of the order information. If on the day of delivery, we are supplied with incorrect shipping information, the order will not be delivered and sent back to our HQ in Arundel. This order will be sent again the following delivery date(re-delivery fee apply) if we are provided with updated shipping information. If in any case, the customer does not want a re-delivery, the customer will receive no refund to their order.
Cancellations And Refunds
Orders can be cancelled with a 48-hour notice sent to info@myfavouritebaker.com.au before the scheduled delivery date for a full refund minus a small credit card fee. The refund process may take up to 10 business days. If a cancellation is requested within 48 hours of delivery, a credit note valid for 12 months will be issued instead. Cancellations are not accepted within 24 hours of delivery or during the delivery.
Delivery
My Favourite Baker delivers to most of the Gold Coast. Some suburbs are excluded from our deliveries based on radius from our Cake Factory, Please contact us if unsure as some postcodes are not available within our system but we might deliver your area. My Favourite Baker offers a flat-rate $10 delivery fee, payable in addition to the cost of your products and is charge at check-out.
Deliveries regularly take place between Monday to Friday from 12:00pm to 4pm. Saturday and Sunday deliveries regularly take place between 09:00am-12:00pm. We are unable to specify an exact time for delivery as all delivery drivers must follow a specific route to deliver all cakes by the times listed above. We are unable to prioritise any delivery addresses under any circumstances. Please note that delays may occasionally occur due to heavy traffic or road work. Your delivery driver will always keep you inform via text message with ETA.
We cannot accept responsibility for these unfortunate events, but assure you that every effort is made to ensure your order arrives on time and in perfect condition. No refunds will be made if your order is delivered outside of these delivery times as they are simply a guide. If someone is not there to accept the product, you will receive a phone call from your delivery driver, you will be able to direct your driver to leave your cake wherever you would like on your premises or with a neighbour. If the customer does not answer after two attempt or the contact number is incorrect, the cake will be returned to our Cake factory and a re-delivery fee of $10 will apply the next day.
If for any reason, the delivery is unsuccessful on the a second attempt. The customer will be required to pay for the cost of remaking the product and the cost of redelivery. We recommend customers to track their orders and arrange for redelivery or pick-up at their convenience.
If the delivery address supplied by the customer is incorrect or insufficient details are provided, My Favourite Baker does not accept any responsibility for any incorrect deliveries. Please make sure your order includes a valid phone number, (if overseas number please provide with country code), recipient's name or company name, Booking name and/ or room number if hotel or restaurant. It is the obligation of the customer to supply accurate information when processing the order. If a company name is not stated on the order and it is going to a company, the item is at risk of being incorrectly delivered.
My Favourite Baker will not take any responsibility for this as it is the customers responsibility to ensure sufficient delivery details are provided.
NSW delivery: Please consider the time difference between October and April, NSW will be one hour ahead.
Please note that we do NOT deliver to the following suburbs: Logan Village, Lower Beechmont, Clagiraba, Wongawallan, Cedar Creek, Yarrabilba, Springbrook, advancetown, Tallebudgera Valley, Austinville, Piggabeen, Numinbah Valley, Mount Nathan & Bilambil. All orders placed using the postcodes listed above will be automatically refunded.
Cake, Decorations & Allergy
We reserve the right to substitute cake flavours and decorations on our cakes, subject to stock availability. All cakes are baked fresh and decorated on site which means slight imperfections and variations can occur. Please note, the proportion of the decorations may change on larger sized cakes.
Our gluten-free cakes and cupcakes are carefully prepared to ensure they are suitable for people with gluten intolerance. However, it is important to note that they may still be at risk of cross-contamination with gluten-containing ingredients during the production process.
As such, we cannot guarantee that our gluten-free cakes and cupcakes are safe for people with coeliac disease, as even a small amount of gluten can have severe health consequences for them.
We recommend that people with coeliac disease exercise caution when consuming our gluten-free cakes and cupcakes. While we take every precaution to avoid cross-contamination, we cannot guarantee that our products are 100% free of gluten.
If you have any concerns or questions about our gluten-free products, please don't hesitate to contact us.
Cake & Storage
All our products are baked on site, using local ingredients, no preservatives are added. Our cakes and cupcakes are delicious at first bite and best consumed when stored in a cool, dry place. If you refrigerate your cake and consume your cake right away, this will cause the cake to harden and dry out. Please note that refrigerating any of our ooze cake will cause the sauce to harden.
If you wish to consume your cake the day following delivery, please refrigerate your cake overnight in our packaging and let it sit in a cool, dry place away from direct sunlight 3- 4 hours prior to consumption.
My Favourite Baker cannot take any responsibility for any damages of cakes that have been delivered successfully by our delivery drivers. Any damages that have been caused when handling or transporting the cake are at the fault of the customer and will not be refunded/credited.
Custom Cake & Cupcakes
At our establishment, we offer the service of printing photos, logos, and images supplied by customers onto custom cakes and cupcakes. It is important to note that we solely print the provided photo and do not make any alterations to the design. However, due to the varying dimensions of our different cake and cupcake designs, the supplied photo may need to be cropped to fit accordingly.
Please be aware that we cannot accept responsibility for any cropping that may occur, as our role is solely limited to printing the photo as supplied. It is the customer's responsibility to ensure that the image provided is suitable for cropping and fits within the designated space.
We highly recommend submitting photos or images that have sufficient margin or background, allowing us the flexibility to crop them appropriately without compromising the subject matter. Should any concerns arise regarding the cropping process, we encourage customers to consult with our staff prior to finalizing their order, ensuring complete satisfaction with the final product.
By providing us with the photo, logo, or image for printing, customers acknowledge and accept that we are not accountable for any cropping adjustments necessary to fit the chosen design. We strive to deliver the best possible outcome, but variations in cropping may occur based on design specifications and image proportions.
