Terms And Conditions

Terms

My Favourite Baker is owned and operated by MF BAKER PTY LTD (ACN : 652740522) by accessing, browsing/using or making a purchase on this website, you agree to the conditions and terms stated.

My Favourite baker may amend these terms and conditions at their own discretion with amendments becoming effective immediately.

It is very important that these terms & conditions are read and understood before placing your order with My Favourite Baker.

Orders

My Favourite Baker will accept any changes to addresses, delivery dates, messages and products, if my favourite baker is provided with 24 hours notice via email (info@myfavouritebaker.com.au), prior to the delivery date scheduled.

If 24 hours notice is not provided, My Favourite Baker reserves the right to refuse any change requests. Whilst on route to delivery, no changes can be made to any of the order information. If on the day of delivery, we are supplied with incorrect shipping information or the customer wishes to make any changes, the order will not be delivered on the same day the change is made and will be sent out on the following delivery date. If in any case, the customer does not want a redelivery, the customer will receive no refund to their order.

Cancellations And Refunds

Orders can be cancelled and a full refund will be issued, if My Favourite Baker is provided with 48 hours notice via email (info@myfavouritebaker.com.au), prior to the delivery date scheduled.

If an order is requested to be cancelled within the 48 hour period, we are happy to offer a full credit note to use within 12 months. The customer will receive the full refund less the fee.

Under any circumstances, orders CANNOT be cancelled 24 hours prior to delivery or during the delivery. When a refund has been processed, it may take between 1-10 business days for the money to successfully process into your account.

Delivery

My Favourite Baker delivers to most of the Gold Coast. Some suburbs are excluded from our deliveries based on radius from our Kitchen My Favourite Baker offers a flat-rate $10 delivery fee, payable in addition to the cost of your products and is charged at check-out.

Deliveries regularly take place between Monday to Friday from 12:00pm to 5pm on the day selected. Saturday and Sunday deliveries regularly take place between 09:00am-12:00pm. We are unable to specify an exact time for delivery as all delivery drivers must follow a specific route to deliver all cakes by the times listed above. We are unable to prioritise any delivery addresses under any circumstances. Please note that delays may occasionally occur due to heavy traffic or road work. Your delivery driver will always keep you inform via text message with ETA.

We cannot accept responsibility for these unfortunate events, but assure you that every effort is made to ensure your order arrives on time and in perfect condition. No refunds will be made if your order is delivered outside of these delivery times as they are simply a guide. If someone is not there to accept the product, you will receive a phone call from your delivery driver, you will be able to direct your driver to leave your cake wherever you would like on your premises or with a neighbour. If the customer does not answer after two attempt or the contact number is incorrect, the cake will be returned to our kitchen and a re-delivery fee of $8 will apply.

If the delivery address supplied by the customer is incorrect or insufficient details are provided, My Favourite Baker does not accept any responsibility for any incorrect deliveries. It is the obligation of the customer to supply accurate information when processing the order. If a company name is not stated on the order and it is going to a company, the item is at risk of being incorrectly delivered. My Favourite Baker will not take any responsibility for this as it is the customers responsibility to ensure sufficient delivery details are provided.

Cake Design

We reserve the right to substitute cake flavours and decorations on our cakes, subject to stock availability. All cakes are handmade which means slight imperfections and variations can occur. Please note, the proportion of the decorations may change on larger sized cakes.

Cake Storage

We have worked hard with our amazing bakers and cake decorators to create cakes that are delicious at first bite and best consumed when stored in a cool, dry place. If you refrigerate your cake and consume your cake right away, this will cause the cake to harden and dry out.

If you wish to consume your cake the day following delivery, please refrigerate your cake overnight in our packaging and let it sit in a cool, dry place away from direct sunlight 3- 4 hours prior to consumption.

My Favourite Baker cannot take any responsibility for any damages of cakes that have been delivered successfully by our employees. Any damages that have been caused when handling or transporting the cake are at the fault of the customer and will not be refunded/credited.

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